Sentinel Steel Structures LLC ("Sentinel," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, who we share it with, and the choices you have.
This policy applies to sentinelsteelstructures.com, our phone and text communications, our quote and design tools, and any other way you interact with our business.
1. Information We Collect
Information you give us
- Contact information — your name, phone number, email address, and the ZIP code or property address where a building would be installed.
- Project information — building type, size, roof style, doors, colors, site conditions, and anything else you tell us about what you're trying to build.
- Communications — the content of your calls, texts, emails, form submissions, and chat messages with us, including call recordings where permitted by law.
- Order and financing information — if you place an order, we collect what's needed to process it. Payments and financing applications are handled by our manufacturer, payment processor, or financing partner. We do not store your full payment card or bank account numbers.
Information collected automatically
- Usage data — pages viewed, time on site, referring source, and general location derived from IP address.
- Device data — browser type, operating system, and device type.
- Cookies and similar technologies — used to keep the site working, measure traffic, and understand which ads and pages generate quote requests. You can disable cookies in your browser settings; some site features may not work correctly if you do.
2. How We Use Your Information
- To respond to your quote request, answer your questions, and prepare pricing
- To communicate with you by phone, text, and email about your project — including quotes, scheduling, order status, and installation updates
- To process and fulfill orders, including transmitting your order details to the manufacturer and installation crew
- To send occasional promotions, seasonal offers, and product updates — only if you've opted in
- To improve our website, measure advertising performance, and understand what our customers need
- To comply with legal obligations and enforce our agreements
3. How We Share Your Information
We do not sell your personal information. We do not share your contact information with third parties for their own marketing purposes. We never share mobile phone numbers or SMS opt-in consent with third parties for marketing.
We share information only in these situations:
- Manufacturers and installation crews — to build, deliver, and install your structure, we provide the information required to fulfill your order (name, contact information, install address, and building specifications).
- Service providers — companies that operate our tools on our behalf, such as our CRM, phone and messaging platform, website host, design and quoting software, and email provider. These providers are permitted to use your information only to perform services for us.
- Financing partners — only if you choose to apply for financing or rent-to-own, and only the information needed to process your application.
- Legal and safety — when required by law, subpoena, or court order, or to protect the rights, property, or safety of Sentinel, our customers, or others.
- Business transfer — if Sentinel is involved in a merger, acquisition, or sale of assets, your information may transfer as part of that transaction.
4. SMS and MMS Communications
When you provide your phone number on our website, by text, over the phone, or on a written form, you may opt in to receive text messages from Sentinel Steel Structures.
- What we send — quote follow-ups, pricing and building photos, appointment and scheduling confirmations, order and installation updates, and — if you opt in to marketing — occasional promotions.
- Consent is not a condition of purchase. You never have to agree to text messages in order to buy a building from us.
- Message frequency varies based on your conversation with us and where your project stands.
- Message and data rates may apply depending on your mobile carrier and plan.
- Opt out any time by replying STOP to any message. You'll get one confirmation message and then no further texts. You can also just tell us on a call or by email.
- Help — reply HELP to any message, or call or text us at (336) 000-0000.
- Carriers are not liable for delayed or undelivered messages.
- No sharing — mobile phone numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data is not shared with any third party except the messaging service providers required to deliver the messages.
5. Email Communications
If you give us your email address, we may send you quotes, order documents, and service updates. If you opt in to marketing email, you can unsubscribe at any time using the link at the bottom of any marketing message. Unsubscribing from marketing does not stop transactional messages about an order you've placed.
6. Phone Calls
Calls to and from Sentinel may be recorded or monitored for quality, training, and accuracy of quotes and orders. If you'd prefer not to be recorded, tell us at the start of the call and we'll note your preference.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse — including encrypted connections on our website and access controls on the systems that hold customer data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We keep your information as long as needed to serve you, fulfill and warranty your order, and meet legal, tax, and accounting requirements. If you ask us to delete your information and we have no ongoing order or legal obligation requiring us to keep it, we will do so.
9. Your Choices and Rights
- Opt out of texts — reply STOP to any message.
- Opt out of marketing email — use the unsubscribe link in any marketing email.
- Access, correct, or delete — contact us and we'll provide, correct, or delete the personal information we hold about you, subject to legal and contractual limits.
- Cookies — manage or disable cookies in your browser settings.
Depending on where you live, you may have additional rights under state privacy laws — including the right to know what personal information we collect, to request deletion, and not to be discriminated against for exercising those rights. To make a request, contact us using the information below. We'll verify your identity before acting on it.
10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we'll delete it.
11. Third-Party Links
Our site may link to manufacturer websites, financing partners, design tools, and other third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.
12. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be posted on this page.
13. Contact Us
Questions about this policy or your information? Reach us at:
Sentinel Steel Structures LLC
Elkin, North Carolina
Phone / text: (336) 000-0000
Email: [email protected]